How a Delhi based Toy Exporter Avoided Amazon Order Cancellation with Intoglo's Swift Customs Clearance
↓ 65% reduction in cost
Reduction in port storage fees, saving $6200 per shipment
↑ Trust
Exhibited stronger value for customer, improving trust
Overview
A Gurgaon-based plush toy exporter, shipping 12 containers monthly to both US East and West Coast ports, was at risk of losing a critical Amazon order. When a 40 HQ container of non-battery-operated toys was flagged for an intensive exam by US CBP, the shipment stalled at port. This delay threatened Amazon's acceptance deadline and risked driving up storage costs-until Intoglo stepped in.
The Challenge
Port Hold-Up:
On November 20, the shipment was flagged for a CBP intensive exam, with the last free day looming on November 22.Critical Error:
A clerical slip at the CES (Central Examination Station) led to the container being returned to the port without examination, racking up unnecessary storage fees.Business Risk:
Delays could force Amazon to reject the order, leading to a stockout and lost revenue.The Intoglo Solution
Intoglo’s team maintained constant communication with the carrier, CBP, and CES, relaying real-time updates to the client.
Identifying a Critical Error:
A clerical mistake at the Central Examination Station led to the container being erroneously sent back to the port instead of being examined.Swift Action and Cost Savings:
Intoglo proactively engaged with CES and fast-tracked the examination, ensuring the container was prioritized for processing. Once it passed the intensive exam and was released, Intoglo negotiated the cumulative storage fees, saving the client around $6,200.Initial storage fees were slated to be $9,600, but through this swift resolution, Intoglo reduced the cost by 65%.
By minimizing the delay, the client averted inventory shortages and protected their standing as a major Amazon seller.