Ludhiana Tractor Parts Exporter Avoids Costly Shipping Delays caused by Shipping Line
↑ Client Satisfaction
Reinforced trust through timely resolution
↑ Reduced delays
Proactive problem solving to reduce delays
Overview
A Ludhiana based tractor parts exporter shipping 15 containers per month has been shipping from ICD Ludhiana. They had a critical international shipment from India to the US that faced unexpected delays and miscommunication, leading to escalating storage charges. The container, booked with OOCL, encountered congestion and was mistakenly routed to an incorrect location. Despite these challenges, our team's proactive intervention ensured timely resolution and minimized additional costs for the client.
The Challenge
Congestion Delays:
The container was scheduled to arrive at Worcester, MA on time but deramping was delayed due to congestion at the terminal.Incorrect Location:
On further inquiry, it was revealed that the container was not at Worcester as indicated in the Arrival Notice but instead at Intransit Container LLC.Escalating Costs:
With the Last Free Day (LFD) set for November 27, storage charges accumulated to $1,300 by December 4 due to the delay and miscommunication.The Intoglo Solution
Intoglo team initiated an investigation with the shipping line upon noticing discrepancies in the deramping timeline.
Swift Identification and Retrieval:
Through a detailed root cause analysis, we promptly identified the container’s actual location and retrieved it, preventing additional delays and charges.Seamless Cargo Handover:
The team ensured a smooth cargo handover to the consignee. This proactive approach reinforced trust in our services and highlighted our commitment to resolving challenges efficiently